Terms of Service and Website Use

By accessing, browsing, or using https://prudenthearingsolutions.com (the "Website"), or by submitting any enquiry, appointment request, or form through it, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms").

If you do not agree with any part of these Terms, please do not use the Website. These Terms should be read together with our Privacy Policy and our Medical Disclaimer, which form part of your use of the Website.

The Website is operated by Prudent Hearing Solutions ("Prudent", "we", "us", or "our"), a unit of Prudent International Health Clinic.

We are an audiology clinic offering hearing tests, hearing-aid sales and fitting, servicing and repair, and home visits, with clinics in Pune, Delhi, and Bengaluru. Our clinicians are RCI-registered audiologists (MASLP or BASLP).

The Website provides general information about hearing health, our services, and the products we offer. It also lets you contact us and request appointments, quotes, price lists, and callbacks, including through our contact forms, booking forms, the price-list download form, and the on-site AI assistant.

The information on the Website is provided for general guidance only. It is not a substitute for a professional hearing assessment, diagnosis, or consultation with a qualified audiologist.

Any enquiry, appointment request, quote request, or form submission you make through the Website is a request only. It is not a binding offer, booking confirmation, or contract of sale.

An appointment or a supply of any product or service is confirmed separately by our clinic, for example by phone, WhatsApp, email, or in person. We may accept, decline, reschedule, or ask for further details before confirming any request. No contract arises between you and us merely because you submit a request through the Website.

We take reasonable care to keep the Website accurate and up to date. However, all information on the Website, including product details, prices, offers, specifications, features, and availability, is indicative only and may change without notice.

Product ranges, models, and features described by manufacturers may be updated from time to time. Any price or quote is confirmed by our clinic at the time of enquiry and may differ from information shown on the Website. We do not warrant that the content of the Website is complete, current, or free from errors.

Content on the Website, including any output from the on-site AI assistant, is provided for general information only and does not constitute medical advice, diagnosis, or treatment. It should not be relied upon as a substitute for a professional consultation.

Please refer to our Medical Disclaimer for further details. If you have a hearing concern or a medical condition, you should consult a qualified audiologist or healthcare professional, including at one of our clinics.

Unless otherwise stated, the content of the Website, including text, graphics, layout, design, logos, and other materials created by us, is owned by Prudent or used by us with permission and is protected by applicable intellectual property laws.

You may view and use the Website for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, or exploit any part of the Website for commercial purposes without our prior written permission.

We are an independent retailer and fitting centre, and we are not the manufacturer of the products we sell. Brand names, product names, and trademarks such as Signia, Phonak, Widex, Oticon, ReSound, Starkey, Unitron, and Interton belong to their respective owners. Our use of these names is only to describe the products we supply and service, and does not imply any endorsement, sponsorship, or affiliation beyond our role as an independent retailer and fitting centre.

You agree to use the Website lawfully and responsibly, and not in any way that could damage, disable, or impair the Website or interfere with any other person's use of it.

The Website may contain links to third-party websites and may include third-party tools or embedded content, such as embedded Google Maps on our location pages and links to our social media profiles.

These are provided for your convenience only. We do not control third-party websites or services and are not responsible for their content, availability, or privacy practices. Accessing any linked or third-party service is at your own risk and subject to that provider's own terms and policies.

Your use of the Website and any personal data you provide are handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and the rights available to you.

We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, together with the SPDI Rules, 2011. Please read our Privacy Policy for full details.

The Website and its content are provided on an "as is" and "as available" basis. To the extent permitted by applicable law, we exclude liability for any indirect or consequential loss, or for any loss arising from your reliance on information on the Website that is stated to be indicative or general in nature.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or any statutory rights you may have as a consumer under the Consumer Protection Act, 2019. Where any liability cannot lawfully be excluded, it is limited only to the extent permitted by applicable law.

You agree to indemnify and hold us harmless against reasonable losses, claims, and expenses that arise directly from your misuse of the Website, your breach of these Terms, or your unlawful use of the Website.

This indemnity does not apply to the extent that any loss or claim results from our own negligence or breach, or is otherwise not permitted to be indemnified under applicable law.

If any provision of these Terms, or any part of a provision, is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part will, to that extent, be treated as removed from these Terms. The remaining provisions of these Terms will continue in full force and effect and will not be affected.

Wherever possible, an invalid or unenforceable provision will be read down or modified to the minimum extent necessary to make it valid and enforceable, while giving effect to its original intention.

These Terms are effective from the "Last updated" date shown at the top of this page and remain in force until they are updated or replaced. Each time we revise these Terms, we will change that "Last updated" date, so that you can always see the current version and know when it last changed.

We may update or amend these Terms from time to time, for example to reflect changes to our services, the Website, or applicable law. The current version will always be available on the Website, and your continued use of the Website after any update takes effect means you accept the revised Terms. We encourage you to review this page periodically.

These Terms and your use of the Website are governed by and construed in accordance with the laws of India.

Subject to any rights you may have under applicable consumer protection law, the courts at Pune, Maharashtra shall have jurisdiction over any dispute arising out of or in connection with these Terms or the Website.

If you have any questions about these Terms, or wish to raise a concern, request, or grievance regarding the Website or your personal data, you may contact our Grievance Officer using the details below.

Grievance Officer, Prudent Hearing Solutions. Email: prudentcliniconline@gmail.com. Phone: +91 9429690093. WhatsApp: +91 7028722200. Postal address: Office No. 503/F, DNK Square, Sakore Nagar, New Airport Road, Viman Nagar, Pune, Maharashtra 411014, India.

We aim to acknowledge grievances promptly and to resolve them within one month of receipt, in line with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.