Warranty, repair cost and loaners
Here is the short version before you decide anything. If your parent's hearing aid was bought in the last one to three years, it is very likely still under warranty, and a genuine internal fault is usually repaired free. Routine cleaning and wax-filter changes are often free too, and that is the cause more often than you would think. Out of warranty, most common repairs sit in a modest few-thousand-rupee band, far below the price of a new aid, though water damage or a very old model can tip the maths toward replacing. And your parent need not sit in silence while the aid is away: ask for a loaner. This page lays out warranty, honest repair-cost bands, repair-vs-replace and loaners so you can decide fast. For an exact quote on your parent's specific model, call or WhatsApp +91 9429690093.
Most new aids come with a manufacturer warranty, and knowing what it covers saves you both money and worry. Cover and length vary by brand and by tier. The place families get caught out is physical and moisture damage, which most warranties do not cover.
New aids usually carry a manufacturer warranty of roughly one to three years, entry models at the shorter end, premium and flagship at the longer end. It covers manufacturing defects and internal electronic failure. Keep the purchase bill and warranty card safe, because you will need them to claim. Exact terms are printed on your parent's card, so check that first.
Many brands add a limited, one-time loss-and-damage replacement in the first year or two, often with a deductible. It varies by brand and policy, so read the terms rather than assume. If your parent tends to misplace things, this cover matters a lot. When it is not included, a lost or crushed aid is out of pocket.
Physical damage from drops or crushing, water and sweat on non-rated models, opening or self-repairing the aid, and repairs done at an unauthorised centre are the common exclusions. Wax and moisture damage from skipped maintenance is often excluded too. When something feels wrong, do not tinker or pry the aid open; bring it in and keep the cover intact.
Register the aid, keep the bill and card, and have it serviced only by the fitting clinic or an authorised centre. Regular cleaning prevents the exact wax and moisture faults that warranties refuse to cover. We keep your parent's purchase and warranty records on file, so any claim is quick and there is no scrambling for paperwork.
The single biggest question is whether the aid is still in warranty. In warranty, most genuine faults cost you nothing. Out of warranty, you do pay, but usually far less than the cost of a new aid.
If the fault is a covered manufacturing or electronic defect, the repair is done at no charge, though some centres may add a small courier or handling fee. Routine cleaning and servicing at your fitting clinic is typically free either way. Bring the bill and warranty card so the claim goes through without friction.
Once the warranty lapses you pay for parts and labour, or a flat manufacturer charge for bigger jobs. Most common repairs still land in a modest band, well below the price of a new aid. We give you the exact figure before any work starts, so there are no surprises on collection.
Accidental damage, water ingress and a lost aid may or may not be covered, depending on your loss-and-damage terms. If the aid is only just out of warranty, a manufacturer refurbishment can be worth it and often comes with a short fresh repair warranty. We tell you plainly which way it leans for your parent's model.
Ask us about your aidCost depends on what has failed and the type of aid. Here are honest bands for the common jobs, not exact prices, so call for a quote on your parent's specific model. The good news is that the most frequent cause is the cheapest to fix.
The most common 'it has stopped working' cause is wax or a blocked filter, not a fault at all. A deep clean and a fresh wax filter, dome or tube is often free at your fitting clinic and only a few hundred rupees elsewhere. Learning to change these at home prevents most so-called dead aids.
A failed receiver, the tiny speaker in the ear, is a frequent and very fixable fault, usually a few-thousand-rupee band out of warranty. On many models it is a same-visit or few-day job. In warranty it is typically free. This is one of the most common paid repairs we see.
Microphone replacement and casing or battery-door repair sit in a similar modest band. Custom in-the-ear aids can cost a little more, because the shell is built to your parent's ear canal. Rechargeable battery replacement on newer aids is its own separate band. We quote before we start any work.
Moisture or a full circuit fault usually means a manufacturer-level repair, the higher band, often a flat refurbishment charge that comes with a short repair warranty. On a genuinely old aid, this is the point where replacing can quietly win the maths. We will show you both numbers side by side.
Repairing is usually the cheaper and correct call, especially for a fairly new aid. But past a certain point, a new aid is the honest recommendation. Here is how to weigh it without being upsold.
If the aid is under about five years old, well-fitted and still suits your parent's hearing, repair almost always wins on cost and continuity. There is no sense replacing a good aid over a single fixable fault. Your parent keeps a device they are already comfortable with.
The aid is roughly seven or more years old, repairs are becoming frequent, parts are discontinued, or your parent's hearing has changed enough that the old aid can no longer keep up. At that stage, repair money is better spent on newer technology that actually helps.
Hearing loss progresses, and an aid programmed to older test results can simply be underpowered now. A free hearing test settles this quickly. Quite often the 'faulty' aid is fine, and it is the hearing that has moved on since the last fitting.
Book a free hearing testWe fit every major brand, so our advice follows the test and the maths, not a sales target. If a repair is the smart spend, we say so. If a new aid genuinely serves your parent better, we show you why, with try-before-you-buy and up to 30-50% off MRP on 0% EMI.
Browse hearing aidsThis is the worry most families miss until it happens: what if the aid goes to the manufacturer for a week or more? For an older parent who relies on it to follow conversation and stay safe, days of silence are genuinely hard. The answer is simple: ask for a loaner.
A repair can take a few days, and longer if the aid must travel to the manufacturer. Without a stand-in, your parent may withdraw from conversation, mishear instructions, or feel cut off and anxious. A loaner keeps them connected and confident while their own aid is being fixed.
Where one is available, we fit a suitable loaner aid quickly programmed to your parent's hearing, so they keep hearing throughout the repair. Ask for it when you drop the aid off. Availability depends on the model and stock, so it helps to request it early rather than on the day.
If getting your parent to a clinic is difficult, our home visits mean the drop-off, loaner fitting and collection can all happen at home across Pune, Delhi and Bengaluru. No one has to manage a frail parent through traffic just to service an aid.
See home visitsYou do not have to commit to anything to find out where you stand. Bring the aid in, or ask for a home visit, and we diagnose it and quote before any work begins. We service all eight major brands, whether or not you bought the aid from us.
Bring your parent's aid to our head-office clinic in Viman Nagar, or book a home visit anywhere around Pune. Free diagnosis, an honest quote before any repair, and a loaner where available.
Pune clinic and home visitsTwo clinics, Rohini Sector 9 and Green Park, plus home visits across Delhi. We check the aid, tell you if it is still under warranty, and quote the repair honestly before starting.
Delhi clinics and home visitsVisit our Jayanagar 4th Block clinic or ask for a home visit around Bengaluru. Same free diagnosis, the same honest cost bands, and a loaner where available while the aid is fixed.
Bengaluru clinic and home visitsWe service Signia, Phonak, Oticon, Widex, ReSound, Starkey, Unitron and Interton. Call or WhatsApp +91 9429690093 for a quote on your parent's model, and we will look up the warranty for you.
See brands we fitIt depends on when it was bought and the brand. New aids usually carry a manufacturer warranty of roughly one to three years, with entry models at the shorter end and premium or flagship models at the longer end. Check the warranty card and purchase bill for the exact date and terms. If you cannot find them, bring the aid in or call us with the model and rough purchase date, and we will look up where it stands. If we fitted the aid, your parent's records are already on file with us.
It depends entirely on what has failed. A clean, wax filter, dome or tube change is often free at your fitting clinic and only a few hundred rupees elsewhere. A receiver, speaker or microphone replacement typically sits in a modest few-thousand-rupee band. Water damage or a full circuit fault usually means a manufacturer-level repair at the higher band, often a flat refurbishment charge that comes with a short fresh repair warranty. These are honest bands, not exact prices, so call +91 9429690093 for a firm quote on your parent's specific model before any work begins.
Often it is not a fault at all. The most common cause of a 'dead' aid is wax or moisture blocking the wax filter or receiver, which a clean and a fresh filter fixes in minutes. Before assuming an expensive repair, bring it in for a free check. Learning to change filters, domes and tubes at home prevents most of these panics, and we will happily show you how.
If the aid is under about five years old, well-fitted and still suits your parent's hearing, repair almost always wins on cost. Lean toward replacing when the aid is roughly seven or more years old, when repairs are becoming frequent, when parts are discontinued, or when your parent's hearing has changed enough that the old aid cannot keep up. A free hearing test tells you whether it is the aid or the hearing that has changed. We fit every major brand, so our advice follows the test, not a sales target.
Not if you ask for a loaner. Repairs can take a few days, or longer if the aid goes to the manufacturer, and that stretch of silence is hard for an older person who relies on the aid. Where one is available, we fit a loaner aid quickly programmed to your parent's hearing so they keep hearing throughout. Request it when you drop the aid off, and with our home visits across Pune, Delhi and Bengaluru, the drop-off, loaner fitting and collection can all happen at home.
Yes. Our RCI-registered audiologists have serviced aids since 2004 and work with all eight major brands: Signia, Phonak, Oticon, Widex, ReSound, Starkey, Unitron and Interton, whether or not you bought the aid from us. Bring it to our clinics in Pune (Viman Nagar), Delhi (Rohini or Green Park) or Bengaluru (Jayanagar), or book a home visit, and we will diagnose it and quote before doing any work. Call or WhatsApp +91 9429690093.
You do not have to decide blind. Bring your parent's aid in for a free diagnosis and an honest repair quote, or, if getting out is hard, book a home visit across Pune (Viman Nagar), Delhi (Rohini and Green Park) or Bengaluru (Jayanagar). While the aid is being repaired, ask about a loaner so your parent is never left without hearing. We also include a free 45-minute hearing test to check whether it is the aid or the hearing that has changed, with home visits available in all three cities. Call or WhatsApp +91 9429690093.
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