Privacy Policy

Prudent Hearing Solutions ("Prudent", "we", "us" or "our") is a unit of Prudent International Health Clinic. We are an audiology clinic offering hearing tests, hearing-aid sales and fitting, servicing and repair, and home visits, with clinics in Pune, Delhi and Bengaluru.

We are an independent retailer and fitting centre. We sell hearing aids made by Signia, Phonak, Widex, Oticon, ReSound, Starkey, Unitron and Interton; we are not the manufacturer of these devices. Our clinicians are RCI-registered audiologists (MASLP or BASLP).

This policy applies to personal data we collect through our website at https://prudenthearingsolutions.com, including our contact forms, appointment and booking forms, the price-list download form, and the on-site AI assistant. It explains your choices and the rights available to you as a data principal.

We collect two kinds of information: data you give us directly, and data that is collected automatically when you use our website.

We use your personal data only for clear and legitimate purposes connected with the services you ask us for and the running of our website.

We do not use your data for automated decisions that produce legal effects on you, and we do not make any medical guarantees or cure claims.

Under the Digital Personal Data Protection Act, 2023, we may process your personal data for a lawful purpose either with your consent or on the basis of certain legitimate uses recognised by the Act.

Where our processing relies on consent, you may withdraw that consent at any time, as described later in this policy. We also follow the reasonable security practices expected under the Information Technology Act, 2000 and the SPDI Rules, 2011.

Some of the information you share with us, such as hearing-related details, hearing-test information and other health information, is treated as "sensitive personal data or information" under the Information Technology Act, 2000 and the SPDI Rules, 2011. As a healthcare provider, we handle this information with additional care and apply heightened safeguards to protect it.

We collect sensitive personal data only with your explicit prior consent and only where it is necessary to provide the audiology services you have asked for. We do not publish your sensitive personal data.

Our website uses cookies and similar technologies. Some are strictly necessary for the site to work and to keep it secure. Others help us understand how visitors use the site (analytics), record on-page activity, or support advertising and remarketing. Some of these analytics and advertising technologies may load when you visit our pages, before you submit any form or make any other choice.

You can control or delete cookies at any time through your browser settings, and you can use the opt-out tools offered by the relevant providers (for example, Google's advertising and analytics opt-outs). Blocking some cookies may affect how parts of the website function. In addition, our security and font-delivery tools, described in the next section, receive your IP address as a normal part of loading and protecting our pages.

We use a number of trusted third-party tools to run our website and communicate with you. Each processes only the data needed for its function. To be fully transparent, our website uses analytics, session recording, security, font-delivery, and advertising or remarketing technologies, as listed below.

We do not sell your personal data to anyone. We share it only in limited situations and only to the extent necessary.

We share data with the third-party service providers named above, who act as our data processors and may use it only to provide services to us. We may also disclose information where we are required to do so by law, by a court, or by a competent government authority, or where it is necessary to protect our legal rights.

We take reasonable technical and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration and loss, in keeping with the reasonable security practices expected under Indian law. We apply heightened protection to sensitive personal data such as health and hearing information.

However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot give an absolute guarantee of its security.

We keep your personal data only for as long as it is necessary for the purposes described in this policy, or for as long as we are required to retain it under applicable law.

Once your data is no longer needed, we delete it or anonymise it so that it can no longer be linked to you.

Our services are intended for adults. Where our services are needed for a minor, a parent or guardian is expected to act on the child's behalf.

We do not knowingly collect the personal data of a child without the verifiable consent of a parent or guardian. We also do not knowingly track or behaviourally monitor children, and we do not direct targeted advertising at children. If you believe a child has provided us data without such consent, please contact us so we can address it.

The Digital Personal Data Protection Act, 2023 gives you certain rights over your personal data. To exercise any of these rights, please write to us at prudentcliniconline@gmail.com. We may need to verify your identity before acting on your request.

If you are not satisfied with how we respond to your grievance, you have the right to make a complaint to the Data Protection Board of India.

Where we process your personal data based on your consent, you may withdraw that consent at any time by writing to us at prudentcliniconline@gmail.com. You can also opt out of marketing messages using any unsubscribe option provided in them.

Withdrawing consent will not affect the lawfulness of any processing we carried out before the withdrawal, and it may mean we are no longer able to provide certain services that depend on that data.

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or the law.

When we make changes, we will post the updated policy on this page. We encourage you to review it periodically so you stay informed about how we protect your data.

If you have any questions about this policy, wish to exercise your rights, or want to raise a concern about how we handle your personal data, you can reach our Grievance Officer using the details below. This is also the channel for all data-related requests under the DPDP Act.

We will acknowledge and address your request or grievance within the timelines required by applicable law. If you remain dissatisfied with our response, you may approach the Data Protection Board of India.